We receive calls, faxes, and emails everyday with questions regarding all aspects of chimney building, chimey repair, and chimney maintenance. Here in the FAQ's section of our site we try to cover most of these questions for you.

If you have a question that we haven't addressed below, please submit it by filling out our FAQ's Form or by sending us an email at bill@thechimneycompany.ca.

If you have an emergency please contact us directly by phone at 416 722 2224.

Q. Where is the chimney company located?

The Chimney Company is in the town of Markham, Ontario. We are conveniently located within minutes of highways 407 & 404. We service all of the Greater Toronto Area.


Q. What is W.E.T.T. Inc.?

W.E.T.T. Inc. is “Wood Energy Technology Transfer.” It is a non-profit training and education association that promotes the safe and effective use of wood burning systems in Canada.


Q. How would I know if my chimney has a liner?

There are obvious ways to tell, but to be absolutely sure and feel safe that it is in good working condition you should contact us for an inspection.


Q. How often should a chimney cleaning be done?

It would depend on how often the system is used, but we do however recommend that it be inspected annually. We could then advise you of the chimneys condition, including the masonry, brickwork, firebox, and flue. Quite often a minor repair or use suggestion can save the home owner a costly expense in the future.


Q. We just bought a house, should we have the fireplace inspected or cleaned?

Yes! A W.E.T.T Technician/Sweep that is also a licensed Chimney Repairman should inspect the complete wood burning system including the chimney at roof level. He will be able to properly advise you of any problems that he may have found and if a chimney cleaning is required. He would also be able to instruct the home owner of the proper use of the damper and correct wood burning procedures.


Q. My damper is stuck and doesn't open properly, is this something I should attempt to fix myself or can you fix it?

Often the damper plate is off its track from improper use. It can easily be put back if you get a light and look carefully at how it is positioned. If you are not able to do this with certainty or the damper is in need of repair then call for a quote.